Refund policy

Return and Refund Policy

All Sales Are Final

All purchases made on TENTA-X are considered final. We do not offer refunds or returns simply because a customer changes their mind or does not like the product. Preference-based returns are not accepted under any circumstances.
Due to the limited nature of our products, all orders are non-refundable after 24 hours.
All TENTA-X products are strictly non-refundable, including but not limited to pre-orders, limited editions, special releases, and standard listings.

Non-Returnable Items

Every product sold on TENTA-X is treated as a final sale. Items marked "Final Sale," "Non-Returnable," "Pre-order," "Limited Edition," or any other similar designation are not eligible for return or refund, even if unopened. Please review the product page carefully before purchasing.

Defective or Damaged Products 

If your item arrives damaged or defective, you must email us within 7 days of delivery. To qualify for a refund or replacement, you are required to provide a clear and continuous unboxing video that:

• Shows the shipping label
• Captures the entire unpackaging process
• Clearly demonstrates the defect or damage
  
  

Videos that are edited, incomplete, or start after the package is opened will not be accepted. If approved, we will either replace the item or issue a refund, at our discretion.
Minor visual or structural variances are normal and not considered defects or grounds for return.

Damage reported after a missed delivery attempt, failed delivery appointment, failed collection, customer unavailability, incorrect delivery details, lack of response to the courier, storage period, return transit, or re-delivery may not qualify for a refund, return, or replacement.

No Returns on Opened or Used Items

Once a product has been opened or used, it cannot be returned unless a verified defect was reported with appropriate evidence at the time of opening.

Address Errors, Missed Delivery, or Unclaimed Packages

Customers are fully responsible for entering correct shipping information, tracking their shipment, responding to the carrier, completing any required delivery steps, and being available to receive the package.

If a customer misses the first delivery attempt, fails to respond to the carrier, fails to collect the package, is unavailable at the scheduled delivery time, provides incorrect or incomplete delivery information, or does not complete required delivery steps, the order may no longer be eligible for refund, return, replacement, or chargeback reimbursement.

If a package is returned to us due to an incorrect address, missed delivery, failed delivery appointment, failure to claim the shipment, lack of response to the courier, or failure to complete required delivery steps, we may reship it at the customer’s cost when possible.

Any additional re-delivery fees, storage fees, handling fees, return shipping fees, customs charges, or other carrier-related costs are the customer’s responsibility.

If the package is returned, abandoned, lost, destroyed, damaged, or otherwise becomes unrecoverable because of a missed delivery, failed collection, failed delivery appointment, lack of response from the customer, or failure to complete required delivery steps, the order will not be eligible for a refund, replacement, return, or chargeback reimbursement.

Refunds, if issued at our discretion, will exclude original shipping costs and any incurred carrier, return, storage, customs, or handling fees.

Abuse and Fraud Prevention

We reserve the right to deny refund or replacement claims if we reasonably suspect abusive patterns, fraudulent behavior, or false defect reports.